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Aibinu, A A, Ling, F Y Y and Ofori, G (2011) Structural equation modelling of organizational justice and cooperative behaviour in the construction project claims process: contractors' perspectives. Construction Management and Economics, 29(05), 463–81.
- Type: Journal Article
- Keywords: claims; cooperation; conflict; organizational justice; structural equation model
- ISBN/ISSN: 0144-6193
- URL: https://doi.org/10.1080/01446193.2011.564195
- Abstract:
A cooperative attitude is essential for successful teamwork in construction. The levels of conflict and dispute on construction projects are conceptualized as forms of cooperative/uncooperative attitude. A theoretical model demonstrates how conflict intensity, contractors' dispute tendencies and six identified constructs of organizational justice interact with and relate to each other. The model is tested using a structural equation modelling technique with partial least?squares estimation. It uses survey data obtained from 41 contractors regarding their project experience. The results suggest that perceptions about organizational justice either promote or hinder cooperative behaviour in the construction project delivery process. Organizational justice, or at least people's perceptions of it, influenced 38% of conflict intensity levels, and altered 46% of contractors' tendencies to dispute. Perceptions about the quantum of claims approved (favourability of the outcome and the perceived fairness of the outcome) influenced the levels of conflict and dispute. However, the way people are treated (quality of treatment) and the way claims are administered (quality of decision?making) have the largest impact on the model developed. Cooperative behaviour can be promoted on projects by managing construction claims in a proactive manner and by proper implementation of the claims mechanism.
Gambatese, J A and Hallowell, M (2011) Factors that influence the development and diffusion of technical innovations in the construction industry. Construction Management and Economics, 29(05), 507–17.
Jarkas, A and Horner, M (2011) Revisiting the applicability of learning curve theory to formwork labour productivity. Construction Management and Economics, 29(05), 483–93.
Kim, Y W, Han, S, Shin, S and Choi, K (2011) A case study of activity‐based costing in allocating rebar fabrication costs to projects. Construction Management and Economics, 29(05), 449–61.
Liou, F m, Yang, C h, Chen, B and Chen, W (2011) Identifying the Pareto‐front approximation for negotiations of BOT contracts with a multi‐objective genetic algorithm. Construction Management and Economics, 29(05), 535–48.
Pemsel, S and Widén, K (2011) Bridging boundaries between organizations in construction. Construction Management and Economics, 29(05), 495–506.
Shah, R K and Dawood, N (2011) An innovative approach for generation of a time location plan in road construction projects. Construction Management and Economics, 29(05), 435–48.
Thomas Ng, S, Fan, R Y C and Wong, J M W (2011) An econometric model for forecasting private construction investment in Hong Kong. Construction Management and Economics, 29(05), 519–34.